Terms of Sales

·                Article 1 : Object

- These general conditions of sale below specify the rights and obligations of the user (the "Customer") regarding to the products sold in the E-shop of the website www.lafianceedufacteur.com (the " Site ") as part of a distance selling system.

·                Article 2 : Acceptance of general conditions

- The unconditional acceptance of these general conditions of sale will consist in the fact, for the customer, to tick the box "I accept the general conditions of sale". Checking this box will be deemed to have the same value as a handwritten signature on the part of the customer.

·                Article 3 : Identification of the author of the offer

The author of the offer is: WATER GREEN LIMITED - (hereinafter the "Company")

Headquarters: 7 / F Hong Kong Trade Center, 161-167 Des Voeux Road, Central, Hong Kong

Company Number : 1872801

·                Article 4 : Product

- The products offered for sale are those listed on the site on the day of the consultation of the site by the customer.

- The site does not sell used, damaged or substandard products.

- The pictures of our products may be slightly different from reality due to the customer's screen settings or the choice of the light during the jewelry photo shootings. In addition, the articles may have irregularities of finish because each piece is made by hand. Differences in format and / or color can not be considered as major defects. The responsibility of the company can not be questioned, the validity of the order can not be affected.

·                Article 5 : Price

- Prices shown are in US dollars (USD).

- The prices (in USD) shown on the website include all  applicable taxes, excepting the shipping costs. All customs charges related to the shipment are entirely at the responsibility of the customer.

- In the case of shipment in the United States or Canada, the price will be displayed all applicable taxes included, excepting the shipping costs. All customs charges related to the shipment are entirely at the responsibility of the customer.

·                Article 6 : Order

- The website is freely accessible without registration, but any order requires the registration of the buyer. Are requested: title, surname, name, email, password, phone and delivery address.

- After having checked the content of the order, as well as the total cost of it (products ordered, shipping costs, optional options), and corrected any errors, the customer will definitively confirm the order at the stage of payment. This confirmation will be worth conclusion of the contract.

- Once the contract has been concluded, the company will send the customer, by e-mail, a receipt for his order containing a summary of the informations entered on the order form. An invoice for the order will also be provided as an attachment to the email sent to the Customer.

- The languages available to conclude the contract with the website www.lafianceedufacteur.com are French and English.

·                Article 7 : Payment

- The customer has the possibility to pay by PAYPAL.

- In case of payment by PAYPAL, the Customer expressly acknowledges having read and accepted the general terms and conditions of PAYPAL, which is solely responsible for the processing of personal data relating to the means of payment entered by the customer.

·                Article 8: Delivery  

- Any order placed on the website will be processed and shipped within 48 hours of receipt of payment (excluding weekends and holidays) unless otherwise specified by us. An e-mail will be sent to confirm the processing of the order as well as the shipping.

- The discount codes that may apply do not apply to delivery charges, with the exception of specific free delivery coupons. They can not be refunded.

- The website ships throughout the European Union as well as in the rest of the world. The ordered product is delivered to the address on the customer's order form. The delivery address may be different from the billing address.

- The delivery time depends on the delivery address and the delivery method selected by the Customer. Any delay related to the customs clearance of the exported goods does not engage the responsibility of the Company.

- The delivery times below shall apply only after shipping the order.

- Delivery in France is by:

* Standard delivery via our partner La Poste (Colissimo without signature), shipping insurance, tracking number: Delivery within 2 to 3 working days: 20 $

* Express delivery in 24h / 48h, thank you to contact us by email, for any express delivery request

- Delivery in Europe is by:

* Standard delivery via our partner La Poste (Colissimo without signature), shipping insurance, tracking number: within 5 to 7 working days: 20 $

- Delivery in the rest of the world is by:

* Standard delivery within 7 to 14 business days, the shipping rate is $ 20

- Despite all the care taken in orders preparation, a product may be missing or an error may be done in the package. In that case, contact us by email at caubourg@lafianceedufacteur.com within a maximum of 8 days after receiving the order. Any claim made after this delay will be not accepted.

·                Article 9 : Right to retraction

- According to Article L221-18 of the Consumer Code, the customer has a period of fourteen (14) days to retract from his purchase, without having to justify for any reason.

- The customer must signal its withdrawal via an email to our customer service: caubourg@lafianceedufacteur.com

- The customer must return the product within fourteen (14) days of the notification of its withdrawal to the following address, the cost of return are the responsibility of the customer:

La Fiancée du Facteur

            Attention: E-Shop

            3 rue Victor Hugo, 94220 Charenton le Pont, FRANCE

- Once the product (s) returned, we will proceed to its refund by credit on your credit card within 15 days of receipt if all the following conditions have been fulfilled.

* The product must not have been worn, modified, washed or damaged. It must be returned in its original packaging. Any returns that are not in conformity with or are unfit for resale (damaged, used or soiled) will be rejected and returned to the customer.

- The amount of the refund will be equal to the price of the product returned without penalties except the shipping and return costs that are your responsibility.

- An email will be sent to confirm the refund of your order.

·                Article 10 : Customer service

- We guarantee our jewelry for one year from the date of purchase for manufacturing defects and subject to their proper use and compliance with maintenance tips.

- During this warranty period, depending on the availability of the stock, the jewel can be repaired, replaced or exchanged by an identical jewel or of equal value.

- Warranty services are granted upon presentation of proof of purchase.

- Are not covered by the guarantee jewels which would have been the object of a misuse or treatment, a non-respect of our maintenance advices, an external intervention resulting in a modification or alteration of the initial design, or an accident.

- Shipping costs will be borne by the customer.

·                Article 11 : Changes and updates

- These terms and conditions take effect from September 1, 2017.

- The company reserves the right to modify certain elements of these general conditions during the year.