Delivery and return

  • Delivery

Fees and delivery times vary depending on the delivery address.

The price of shipping costs is $ 20 and includes postage, insurance and parcel tracking number.

If your order is placed Monday to Friday, it will usually be processed and shipped within 24 hours unless otherwise specified by us. An email will be sent to confirm order processing and shipping.

Delivery area: Metropolitan France and rest of the world.

Metropolitan France: Standard delivery, 1 to 3 working days. 

Rest of the world: Standard delivery, 7 to 14 business days.

  • Return

If an item of your order does not suit you, you have a withdrawal period of 14 days from the receipt of your order to return it.

The refund will be made by credit on your Paypal account or by credit on your bank account within 15 days of receipt and if the following conditions have been met:

- The jewel must be in a good condition

- It must not have been worn or used

- It must be returned in its original packaging, with the copy of the invoice.

Any non-compliant or unsuitable return for resale (damaged, used or soiled) will be rejected and the parts will be returned to you at your expense.

Before any return or exchange request, in order to ensure the best treatment, thank you kindly contact us at the following address: caubourg@lafianceedufacteur.com

We will then confirm the details of the return or exchange procedure and, where applicable, the availability of the items. We will send you a pre-paid Collissimo return slip to return the item. We invite you to carefully pack the jewel, in a suitable package, preferably rigid, to prevent it from being damaged during transport.